Mattersight (NASDAQ: MATR) provides behavioral analytics services in the United States. The company provides predictive behavioral routing, performance management, quality assurance, predictive analytics, and marketing managed services that analyzes and predicts customer behavior based on the language exchanged between agents and customers during brand interactions to enhance customer satisfaction and retention, employee engagement, and operating efficiency. It serves companies in the healthcare, insurance, financial service, technology, telecommunication, cable, utility, education, hospitality and government industries. The company was formerly known as eLoyalty Corporation and changed its name to Mattersight Corporation in May 2011. For more information, visit the company’s website at www.mattersight.com.
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