- InnerScope Hearing Technologies has emerged as a leading player in the hearing aid market, including being Walmart’s largest supplier, as part of its large distribution network
- The company has recently launched a new call center free to customers and provides comprehensive services from initial inquiry through lifetime product care
- Management expects the new call center and sales team combined with expansive sales domain to lead to “explosive growth” over the coming 6-12 months
There has been explosive growth in the direct-to-consumer (“DTC”) market, where companies are able to improve margins by eliminating intermediaries and focusing on promoting and selling products straight from the manufacturer to the intended consumer. Thanks to technological advancements, the business strategy has swept across virtually all industries, with innovators like InnerScope Hearing Technologies (OTC: INND) making cutting-edge hearing aids available to people without the need to leave the comfort of their homes.
From its headquarters in Roseville, California, InnerScope is emerged as a leading DTC manufacturer and distributor of FDA-registered hearing aids, hearing assistive devices, hearing health-related products, and Personal Sound Amplifier Products (“PSAPs”) dedicated to addressing the global demand for affordable hearing solutions. Simply, the company has broken down barriers that have historically kept millions of people with hearing deficits from utilizing an array of hearing products to improve their quality of life.
InnerScope has been building a vertically integrated business model and extensive distribution network that offers its products through major traditional brick-and-mortar retail stores and popular specialized online platforms. The upstart company earned a top spot at Walmart, now the retail juggernaut’s largest hearing aid supplier with displays in 750+ stores in the U.S., in addition to selling through Cardinal Health’s RGH Enterprises and retailers, including Hy-Vee, Giant Eagle, Hartig Drug, Food City and more. In the digital space, InnerScope runs its own online shop at MyHearIQ.com, sells on Amazon.com, and has partnered with FSAstore.com, HSAstore.com, and WellDeservedHealth.com, eCommerce sites catering to consumers enrolled in flexible spending accounts (“FSA”), health saving accounts (“HSA”), and employers’ health incentive programs.
Recently, InnerScope widened its services with the launch of its own internal customer call center for the approximately half a million customers of its subsidiary HearingAssist and its iHear hearing aid customers. The launch of the call center (available at 1-800-700-4327) dovetails with the launch of the new HearingAssist.com website.
Quality is a hallmark of the InnerScope ecosystem, and the company completed an exhaustive recruitment process to staff its new call center. The new hires are comprised of licensed hearing professionals, doctors of audiology, seasoned customer care specialists, and veteran salespeople, many of which were previously with InnerScope competitors such as Eargo, Hear.com, and YesHearing.com. The bespoke call center is designed for scalability, initially consisting of 15 staffers, with new team members being added each month, according to InnerScope President and CEO Matthew Moore.
InnerScope is providing a spate of services free of charge through the call center to ensure the ultimate customer experience beginning with product specialists spending time explaining the different features and benefits of models and products that will best suit the customer’s needs ahead of making a purchase. The suite of services also makes free consultations available with InnerScope’s licensed hearing professionals. These hearing professionals will help customers better understand their hearing issues and assist in proper fittings to maximum benefits. Following the sale, the call center includes After-Care Service Representatives to assist with any questions or concerns throughout the product’s lifetime.
“Our new Call Center will allow InnerScope to assume more ownership of the way we approach and deliver a personalized high-touch experience for the customer,” said Moore in a press release on the developments. He concluded, “Our call center is part of our commitment to building industry-leading hearing aid brands backed by superior hi-touch customer service. With our continued product innovation and our ever-growing wholesale/retail partners, including Walmart, we believe there is a tremendous market opportunity for InnerScope to experience explosive growth potential over the next 6 to 12 months.”
For more information, visit the company’s website at www.INND.com.
NOTE TO INVESTORS: The latest news and updates relating to INND are available in the company’s newsroom at https://nnw.fm/INND
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