Phone.com has unveiled its newest offering: AI-Connect. The new service is a conversational-voice artificial intelligence (“AI”) service that brings together natural language processing (“NLP”), natural language understanding (“NLU”) and large language models (“LLM”) to enable exceptional intent recognition and the ability to create a goal-oriented, fluid dialogue. The new service elevates call handling and appointment-setting for a wide array of sectors, including service-oriented businesses, independent contractors, retail, restaurants and hospitality, real estate and solopreneurs. AI-Connect can handle inbound leads, manage schedules and appointments, and even answer questions in natural conversations with callers. “AI-Connect is much more than just a service or new iteration of AI-enabled CX,” said Phone.com CEO and cofounder Ari Rabban in the press release. “It’s a strategic game-changer that strips away the burden of expensive, complicated technology designed for small businesses. As part of our unified communications as a service (‘UCaaS’) platform, AI-Connect demolishes traditional barriers, granting businesses of all sizes access to a realm of efficiency and expertise that would typically demand significant investment and time.”
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About Phone.com
Phone.com was founded in 2008 by veteran telecommunication entrepreneurs and now provides more than 50,000 businesses across the United States and Canada with comprehensive, flexible and reliable cloud-based communication and collaboration solutions. Phone.com’s innovative services, award-winning 24/7 support, coupled with experienced executive leadership and forward-thinking strategic planning, has led to 15 straight years of growth. With more than 50 customizable features including audio and video conferencing, live and AI-assisted answering services, voicemail transcription, IVR, vanity and virtual toll-free 800 and local numbers, Phone.com’s business Voice over Internet Protocol (“VoIP”) allows users to connect with anyone anywhere at any time. Phone.com has been recognized by the Inc. 500|5000 as well as Deloitte’s Technology Fast 500 for fastest-growing private companies. For more information about the company, please visit www.Phone.com
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